Thinking of booking a certain date but have not verified with all members of your party? We recommend booking your desired date as soon as possible, then canceling if necessary. Slots may fill up, and cancellations will receive full refunds when notifying us at least 24 hours before your scheduled tour time.
Use link from confirmation email to cancel, or contact us by phone at (319) 242-1074. No-shows will be charged the full price.
Please review the following policies for Hands-On and Animal Petting Tours:
Canceling prior to 24 hours before reserved tour: Full refund, no penalty.
Canceling within 24 hours before reserved tour: No refund. Please respect that we have a limited number of available slots per tour, and cancellations less than 24 hours beforehand do not provide us adequate time to book other visitors in those slots.
Rescheduling within 24 hours before reserved tour: There will be a $5 fee per ticket if you would like to reschedule your tour for another date. You will only be allowed one rebook when providing less than the required 24-hour notice.
If Hansen’s Dairy cancels the tour due to unforeseen circumstances: Full refund or opportunity to reschedule.